Videforex is a binary options broker offering support through phone, email, and more. The broker provides responsive service in multiple languages like English, Russian, and Chinese.
Support Options Overview
There are multiple ways for traders to get in touch with the Videforex:
- Live video chat;
- Phone;
- Ticket system;
Each option caters to different needs and preferences, ensuring that traders can choose the most convenient method for their situation.
Live Video Chat Support
One of the standout features of Videforex's customer service is its live video chat support.
This innovative approach allows traders to interact face-to-face with assistance representatives, making communication more personal and effective.
To access this service, simply log into your Videforex account and look for the Live Chat option on the main page.
Phone Support
Videforex offers phone support to those who prefer speaking directly to a help agent. Here are the key details about help center phone numbers based on their language:
Language | Phone number |
English | +1-829-9476393 |
Russian | +7-499-7033774 |
Chinese | 3-395-0396 |
Thai | 02-21345671 |
Singapore | 965-65425142 |
Australia | 61-8-5550-7288 |
When calling, be prepared with your account information and a clear description of your issue to ensure efficient assistance.
Email Support
Email support is available if your query isn't urgent or you prefer written communication. You can reach the Videforex help center at support@Videforex .com.
While email responses may not be as immediate as live chat or phone, they can be useful for detailed inquiries or when sending screenshots or documents.
Ticket System
Registered users can benefit from the ticket support on Videforex broker for more advanced inquiries. This can be helpful for technical issues that requires sending documents to the assistants.
Open Hours
Videforex support hours is to accommodate traders across various time zones, offering video chat and phone call 24/7.
Email support is also available around the clock, with responses typically provided within 24 hours.
It's important to note that market-related help might be available only during trading hours, which may differ from the general support hours.
Users' Opinions on Videforex Customer Services
Feedback from users generally highlights the platform's responsive and helpful support team. Many traders appreciate the live video chat option, citing it as a unique and effective way to resolve issues quickly.
Although, as with any platform, user experiences can vary. Some users have reported occasional delays during peak trading times, while others praise the support team's patience and expertise in handling complex queries.
Writer's Opinion and Conclusion
Videforex excels with its multi-channel support, including the unique live video chat feature for personalized assistance.
Though occasional delays may occur during peak times, its 24/7 availability ensures constant access to help. For more comprehensive guides, visit our Videforex Tutorial.
