Binarium support team is available through 4 channels, including email, live chat, phone, and social media.
The customer support team helps traders solve various issues, from account setup and verification complications, to deposit or withdrawal obstacles.
All Binarium customer servicechannels remain accessible every day of the week. While live chat is available 24/7 for instant help, phone support operates during business hours, and email queries are typically answered within 24 hours, even on weekends and holidays.
How to Contact Binarium Customer Support
Binarium broker is known for offering excellent binary options trading experience for thousands of traders. You can learn about the benefits and drawbacks of trading in this platform using our Binarium review.
Before reviewing each method of accessing these services, you can find a summary of the options and their operating hours in the table below.
Method | Details / Notes | Operating Hours |
Live Chat | Instant assistance, option to send attachments | 24/7 (including holidays) |
Phone | 4 dedicated lines (English & Russian) | Business hours |
support@binarium.com, responses usually within 24 hours | Constantly monitored | |
Social Media | Instagram, YouTube, Telegram bot for basic assistance | No fixed schedule |
Live Chat
Binarium's live chat feature is the go-to option for those seeking immediate assistance. Available 24/7, this service offers the fastest response times. Here's what you need to know about Binarium's live chat support:
- Accessible directly from the Binarium website;
- Ideal for quick questions and immediate problem-solving;
- No need to leave the trading platform;
- Send photo attachments or files to explain the issue.
Phone Support
Binarium binary options broker offers phone support for traders who prefer verbal communication or have urgent matters to discuss. The Binarium support phone numbers are:
- For English-speaking clients: +357(22)052784 and +44(203)6957705;
- For Russian-speaking clients: +7 (499) 703 35 81 and +7 (901) 448 80 74.
These numbers connect you directly to the Binarium broker support team, ensuring prompt assistance for various matters, including account registration, verification, deposit, and withdrawals.
You can also check our step-by-step Binarium withdrawal guides to easily transfer funds using Neteller or Tether on ERC20 network.
Email Support
For less urgent inquiries or situations where you need to provide detailed information, email support is an excellent option. Binarium's support email address is support@binarium.com.
When using email support:
- Use the email address associated with your Binarium account;
- Clearly state your issue or question;
- Include any relevant screenshots or attachments;
- longer response time compared to live chat or phone support.
Social Media Support
Binarium broker social media channels is a great way to contact broker’s support team or get in touch with other traders on the platform. Binarium maintains a presence on popular social networks:
- Instagram;
- Youtube.
Traders can also use the Binarium Telegram bot to solve their issues.
Binarium Support Hours and Working Days
One of Binarium's standout features is its commitment to round-the-clock support. Here's what you need to know about their support availability:
- 24/7 Support: Binarium's customer support team is available 24 hours a day, 7 days a week;
- No Holidays: Support is provided even on weekends and holidays;
- Live Chat: Always available for instant support;
- Email: Monitored constantly, with responses typically within 24 hours;
- Phone Support: Available during business hours.
This comprehensive support schedule ensures that traders can get assistance whenever they need it, regardless of their time zone or trading hours.
However, if you are struggling with Binarium ERC-20 deposit or Binarium registration, we suggest checking our detailed guides.
Comparison of Binarium Contact Methods with Other Binary Options Brokers
The table below highlights the similarities and differences in customer service channels offered by Binarium compared to other leading binary options brokers.
Broker | Binarium Broker | |||
Live Chat | Yes | Yes | Yes | Yes |
Phone Support | Yes | Yes | Yes | Yes |
Email Support | Yes | Yes | Yes | No |
Social Media | No | No | Yes | No |
TF Expert Suggestion
Binarium provides phone support (4 exclusive lines for English and Russian speaking customers), support@binarium.com as the help center email, and a 24/7 live chat feature to answer to traders’ inquiries. Check the Binarium Tutorial to enhance your overall trading experience on the platform.
