Ram Nisha

Writer:

Ram Nisha
Rajesh  Sharma

Reviewer:

Rajesh Sharma
Nino  Gogochashvili

Fact checker:

Nino Gogochashvili
Modified:

CEX.io Review 2025

CEX.io Review 2025
Go to Website
Your Capital is at risk.
Company:CEX.io
Headquarter:

London

Founded:2013
Coins:160
US Accepted:
Max Leverage:1:10
StakingMargin TradingCeDeFi SwapAPI TradingWalletCrypto Debit Card

Investing and trading in financial markets such as the stock exchange, forex, digital currencies in the form of spot or with leverage face a high inherent risk. According to the statistics of all exchanges and brokers, more than 75% of people lose!

Your Capital is at risk.

About
CEX.io was founded in London in 2013 by Oleksandr “Alex” Lutskevych. The exchange is licensed in 35 US states and throughout Europe. It offers API trading utilizing REST and WebSocket protocols to trade 160+ coins in its spot market. Maker and Taker fees range from 0.00% - 0.15% and 0.01% - 0.25%.
Contact
33 St. James's Square, London, SW1Y 4JS, United Kingdom
Rank and Score
RegulationsCustomer SupportSpread &CommissionsPlatformsDeposit &WithdrawalAccountTypes
7.63Rank 17
Pros and Cons
User Levels
Pros
Long-standing reputation
Well-regulated
Crypto savings and staking programs
Crypto debit card services
Cons
Higher fees compared to some competitors
Limited asset offerings
No futures trading
Lack of copy trading

Promo Codes

  • $1,000

    Welcome Bonus

    Active

    Exp Date:

    Oct 31, 2025
    The CEX.IO Welcome Bonus gives up to 1,000 USDC in fee credits after first spot trade.

    Apply Now

    Your Money is at risk.
  • score of blog
    2.3 From 5.0
    (3)
    Rate this post
    8184

    CEX.io offers access to over 450 trading pairs in Spot and Margin markets with leverage options of up to 10 and BTC and USDT as base currencies. Default maker/taker fees are 0.15%/0.25%.

    CEX.io exchange has multiple earning programs, including Savings and Staking accounts with rewards of up to 30%.

    CEX.ioCEX.io is the first crypto exchange to provide BTC purchases with credit cards back in 2014

    CEX.io (An Introduction to the Exchange and Its Regulatory Status)

    Founded in 2013 in London, CEX.io has grown from a Bitcoin trading platform to a comprehensive cryptocurrency ecosystem.

    The Cryptocurrency Exchange has built a solid reputation, serving over 15 million users globally and processing billions in customer deposits.

    CEX.IO history timeline from 2012 to 2024
    Key milestones of CEX.IO, from its mining origins in 2012 to becoming a global crypto exchange with staking, mobile apps, and international expansion

    The exchange takes regulatory compliance seriously, which is evident from its impressive presence in30+ US states.

    The US Financial Crimes Enforcement Network (FinCEN) requires virtual currency service providers to comply with both federal and state legislation requirements. Key facts about CEX.io regulatory status:

    • Registered as a Money Services Business (MSB) with FinCEN in the United States
    • Various Money Transmitter Licenses (MTLs) across 35 US states
    • Registered as a Virtual Asset Service Provider (VASP) in Lithuania, allowing operations across the European Union

    This regulatory framework reinforces its compliance across both European and American jurisdictions.

    CEO of CEX.io

    Oleksandr Lutskevych, born in February 1982, is the CEO and Director of CEX.IO Ltd, a role he has held since November 2013.

    Over his career, he has been appointed to six companies in the UK and Ukraine, including CEX.IO Technology Ltd, Decent Finance Ltd, Crypto.ID Ltd,Wallet.ID Ltd, and KYC Labs Ltd, most of which are now dissolved.

    Oleksandr Lutskevych LinkedIn profile
    LinkedIn page of Oleksandr Lutskevych, CEO of CEX.IO

    Lutskevych, a Ukrainian national residing in the United Kingdom, has consistently held senior roles such as Chief Executive Officer and Director throughout his appointments.

    CEX.io Table of Specifications

    The company is registered in multiple jurisdictions, including the US, the UK, Lithuania, and Nevis. Here are the key features that set this international exchange apart.

    Exchange

    CEX.io

    Launch Date

    2013

    Levels

    Level 1 - 16

    Trading Fees

    Maker 0.00% - 0.15%

    Taker 0.01% - 0.25%

    Restricted Countries

    Afghanistan, Belarus, Canada, The Democratic Republic of Congo, Cuba, Guam, Guinea Bissau, Haiti, Honduras, Iran, Iraq, Japan, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Palestinian Territory, Puerto Rico, Russian Federation, Singapore, Somalia, South Sudan, Sudan, Syria, United States Virgin Islands, Venezuela, Yemen

    Supported Coins

    166+

    Futures Trading

    No

    Minimum Deposit

    5 USDT

    Deposit Methods

    Crypto, Visa/MasterCard, SWIFT, SEPA, Google/Apple Pay, Domestic Wire, Faster Payments, Skrill, Neteller, EPay, PayPal, MoneyGram, Open Banking

    Withdrawal Methods

    Crypto, Visa/MasterCard, SWIFT, SEPA, Google/Apple Pay, Domestic Wire, Faster Payments, Skrill, Neteller, EPay, PayPal, MoneyGram

    Maximum Leverage

    1:10

    Minimum Trade Size

    variable based on the trading pair

    Security Factors

    2FA, Cold Storage, DDoS attack protection, SSL encryption

    Services

    Margin Trading, API Trading, Crypto Debit Card, Staking, Wallet, CeDeFi Swap

    Customer Support Ways

    Online Chat, Email

    Customer Support Hours

    N/A

    Fiat Deposit

    Yes

    Affiliate Program

    Yes

    Orders Execution

    N/A

    Native Token

    CEXP

    CEX.io Exchange Pros and Cons

    The decentralized ecosystem, led by CEO Oleksandr Lutskevych, has a mining pool that once controlled 50% of Bitcoin mining back in 2014.

    CEX.io Advantages and Disadvantages
    CEX.io processed 40.6M crypto purchases in 2021

    However, CEX.io has flaws, too.

    Pros

    Cons

    Long-standing reputation

    Higher fees compared to some competitors

    Well-regulated

    Limited asset offerings

    Crypto savings and staking programs

    No futures trading

    Crypto debit card

    Lack of copy trading

    Does CEX.io Offer User Levels?

    The company’s user levels are configured based on the monthly trading volume. There are currently 16 levels that offer a tiered fee structure.

    Level

    30D Trade Volume (USD)

    Maker

    Taker

    1

    ≤ 10,000

    0.15%

    0.25%

    2

    ≤ 100,000

    0.13%

    0.23%

    3

    ≤ 500,000

    0.09%

    0.19%

    4

    ≤ 1,000,000

    0.07%

    0.17%

    5

    ≤ 2,500,000

    0.05%

    0.15%

    6

    ≤ 5,000,000

    0.03%

    0.13%

    7

    ≤ 10,000,000

    0.01%

    0.11%

    8

    ≤ 20,000,000

    0.00%

    0.10%

    9

    ≤ 50,000,000

    0.00%

    0.08%

    10

    ≤ 100,000,000

    0.00%

    0.07%

    11

    ≤ 200,000,000

    0.00%

    0.06%

    12

    ≤ 500,000,000

    0.00%

    0.05%

    13

    ≤ 1,000,000,000

    0.00%

    0.04%

    14

    ≤ 2,000,000,000

    0.00%

    0.03%

    15

    ≤ 5,000,000,000

    0.00%

    0.02%

    16

    > 5,000,000,000

    0.00%

    0.01%

    CEX.io Fee Structure

    As we mentioned earlier in this CEX.io review, spot/margin trading fees range from 0.00% - 0.15% for makers and 0.01% - 0.25% for takers. However, the fee structure also involves Deposit and Withdrawal commissions.

    While crypto funding comes with no additional charges, withdrawal fees vary based on the currency and the blockchain network. Fiat payment commissions:

    Method

    Deposit Fee

    Withdrawal Fee

    Visa/MasterCard

    0.49% — 4.99% + service charge

    0.49% — 4.99% + service charge

    Google/Apple Pay

    0.49% — 4.99% + service charge

    N/A

    SWIFT

    0.1%, min $10

    0.3% + $25 (min $50)

    SEPA

    €2.99

    €2.99

    Skrill

    3.99% + $3

    3.99% + $3

    Neteller

    3.99% + $3

    3.99% + $3

    PayPal

    3.99% + $5

    3.99% + $5

    CEX.io Exchange Listed Coins

    The company offers a rather limited selection of cryptocurrencies, with over 160 coins available for buying, selling, and swapping.

    CEX.IO listed cryptocurrencies overview
    snapshot of several digital assets available on CEX.IO, highlighting the exchange’s range of supported cryptocurrencies

    Some of the popular cryptocurrencies listed on CEX.io:

    • Bitcoin (BTC)
    • Ethereum (ETH)
    • Ripple (XRP)
    • Litecoin (LTC)
    • Cardano (ADA)
    • Dogecoin (DOGE)
    • Polkadot (DOT)
    • Tether (USDT)
    • AAVE (AAVE)

    CEX.io Margin Trading

    CEX.io Margin Market
    CEX.io supports Market and Trigger orders

    While the company doesn’t offer Futures trading services, it supports margin trading with leverage options of up to 1:10. Key features of the CEX.io Margin market:

    • 35 trading pairs with USDT and BTC as base currencies
    • TradingView charts
    • Flexible leverage options of up to 1:10
    • Professional trading tools, including chart drawing tools and advanced indicators, such as Volatility Index, Volume, Williams Alligator, and Zig Zag

    CEX.io Account Opening and KYC

    The CEX.io registration takes less than 5 minutes and supports both traditional and social logins. Users can sign up with an email and password or link their Google or Apple accounts.

    After email verification, access to the trading dashboard is granted instantly. This onboarding process ensures a quick entry while complying with the requirements of centralized exchanges.

    #1 Start the Registration

    Go to the CEX.io homepage and click Register” or “Open an Account”.

    CEX.IO login page
    The CEX.IO login interface where users securely access their trading accounts with verified credentials

    You’ll land on the welcome screen, where you can choose between manual signup or logging in with Google/Apple credentials.

    CEX.IO email verification code request
    The CEX.IO authentication step where users receive a confirmation code via email to complete secure account access

    #2 Complete the Signup Form

    Fill out the application form with the following details:

    • Country of residence
    • Valid email address
    • Password (minimum 10 characters)

    Agree to the terms and privacy policy, then submit the form.

    Cex.io Registration
    Enter your email address to register with Cex.io

    #3 Verify Your Email

    Check your inbox for a confirmation email from CEX.io. Click the verification link to activate your account and reach your personal dashboard. No documents are needed at this stage.

    #4 Proceed with the KYC Verification

    The CEX.io verification procedure is done through the mobile app, so make sure to download it before proceeding.

    Provide residential address, complete the questionnaire, enter your phone number, complete the facial recognition check, and scan one of the following documents, including:

    • Passport
    • National ID
    • Driving license

    Lastly, provide personal and document information.

    CEX.IO Spot Trading: Trade Page Overview

    The CEX.IO Spot Trading terminal can be accessed either through the Products menu on the exchange’s homepage or directly from the Trade page. This section provides traders with the full functionality needed to manage orders and analyze markets in real time.

    Key Features of the Trade Page

    • Place buy and sell orders across supported pairs;
    • Track liquidity through the order book;
    • Review trade history and pending transactions;
    • Analyze price charts for market trends;
    • Manage account-specific resources via the Buying Power widget.

    Customizing a New Order

    CEX.IO spot trading tutorial
    Educational guide on how to use the CEX.IO spot trading platform, covering order placement, charts, and trading tools

    When initiating a trade, users can personalize several parameters:

    • Order types: Market, Limit, Stop Limit
    • Execution sides: Buy or Sell
    • Conditions: Amount, price, or total value
    • Advanced settings: Slippage controls for market orders and Time in Force (TIF) options for limit orders, including Good Till Cancel (default), Good Till Date, and Immediate or Cancel

    Traders may also operate across up to five sub-accounts, making it possible to test strategies separately from the primary Wallet Account .

    Order Placement

    Before confirming, the interface provides a summary of trade size and applicable fees. Orders can be finalized with the Place Buy/Sell Order button or modified before confirmation. Once submitted, transactions appear in the terminal for monitoring or cancellation.

    CEX.IO spot trading interface sections
    Overview of different sections on the CEX.IO spot trading page, including order book, charts, trade history, and order panel

    Important Notes

    Spot Trading on CEX.IO is subject to jurisdictional restrictions and market risk. The platform is not a registered broker-dealer with FINRA, and crypto holdings are not covered by FDIC or SIPC insurance. Traders may also have tax obligations on gains, for which independent advice is recommended.

    CEX.io App and Trading Platform

    CEX.IO offers a multi-channel trading experience with TradingView integration through its web platform, mobile applications (iOS and Android), and fully documented APIs foralgorithmic trading.

    CEX.IO mobile application
    The CEX.IO exchange app interface designed for trading, account management, and secure access to digital assets on mobile devices

    This flexibility caters to both retail investors and institutional traders seeking automated or on-the-go access. The exchange also features a Crypto Web3 Wallet.

    Trading Platform

    Wigwam Wallet

    Check TradingFinder's list of TradingView indicators to access additional analytical tools.

    Exchange Trade Volume (3M Overview)

    Over the past three months, exchange trade volume has shown a clear upward trend. In late May and early June, daily activity remained below $20M. Starting mid-July, volumes began to rise sharply, with multiple peaks above $60M.

    CEX.IO exchange trading volume on CoinGecko
    Display of CEX.IO trading volume statistics on CoinGecko, reflecting the exchange’s market activity and liquidity levels

    The highest level was recorded in mid-August, when daily transactions surpassed $100M. Toward the end of the period, activity contracted again, falling back near $20M.

    Services

    Evaluating an exchange is not only about security scores but also about the range of services it provides to traders. Beyond compliance and safety, the availability of features such as API connectivity, OTC trading, or referral systems can significantly influence how different users interact with the platform.

    CEX.IO available services
    An overview of the different services offered by CEX.IO, including trading options, payment methods, and account features

    The table below outlines the service availability on CEX.IO, showing which functions are currently supported and which are not.

    Service

    Availability

    TradingView Integration

    Not Available

    Auto Trading (Bots)

    Not Available

    API Access

    Available

    P2P Trading

    Not Available

    OTC Trading

    Available

    Demo Account

    Not Available

    Launchpad

    Not Available

    NFT Marketplace

    Not Available

    Referral Program

    Available

    DEX Trading

    Not Available

    Auto-Invest (Recurring Buy)

    Not Available

    CEX.io Security Measures to Protect User Data and Funds

    CEX.IO enforces comprehensive security protocols including two-factor authentication (2FA), SSL encryption, and cold storage solutions for off-exchange crypto holdings.

    Compliance with PCI DSS standards and registration with the UK’s ICO ensures adherence to best practices in data protection and financial security.

    • Two Factor Authentication (2FA)
    • Cold Storage
    • DDoS attack protection
    • SSL encryption
    • 10-Character passwords

    Security Rankings

    When evaluating the reliability of a cryptocurrency exchange, security ratings from independent platforms can provide valuable insights.

    CEX.IO CER.live security review
    Security evaluation of CEX.IO on CER.live, showing the exchange’s rating with details

    Two of the most referenced sources are CertiK Skynet and CER.live, both of which assess exchanges across different dimensions such as cybersecurity, operational stability, and user protection.

    CEX.IO CER.live security review
    Security evaluation of CEX.IO on CER.live, showing the exchange’s rating with details on server security, user protection, and penetration testing metrics

    The table below compares CEX.IO’s security scores from these two platforms, highlighting key metrics like penetration testing, bug bounty programs, server security, and overall risk evaluation.

    Category

    Metric

    Value

    Certik Skynet Score

    Overall Score

    83.33 (A)

    Operational

    91.85

    Market

    87.09

    Cybersecurity

    86.48

    Fundamental

    67.46

    Listing Security

    88.65

    Community

    81.84

    CER.live Security Score

    Overall Score

    36/100 (DDD)

    Server Security

    97/100

    User Security

    82/100

    Penetration Tests

    0/100

    Bug Bounty

    50/100

    ISO 27001

    No

    CCSS

    No

    Funds Insurance

    No

    Supported Payment Options on CEX.io Exchange

    The ecosystem supports crypto and fiat transactions for deposits and withdrawals. You can use various cryptocurrencies, such as ZRX, 1INCH, USDT, USDC, ARB, BCH, and BTT, to charge your account. CEX.io deposit & withdrawal methods:

    Method

    Daily Deposit Min/Max

    Daily Withdrawal Min/Max

    Visa

    $20 / Unlimited

    $20 / $50,000

    MasterCard

    $20 / Unlimited

    $20 / $2,500

    Google/Apple Pay

    $20 / $1,000

    N/A

    SWIFT

    $300 / Unlimited

    $300 / Unlimited

    SEPA

    €20 / Unlimited

    €20 / Unlimited

    Skrill

    $20 / $10,000

    $20 / $10,000

    Neteller

    $20 / $10,000

    $20 / $10,000

    PayPal

    $20 / $1,000

    $20 / $10,000

    Account level determines deposit and withdrawal limits: Basic users face tighter caps (e.g. $1,000/month), whereas Verified Plus and Corporate users enjoy virtually unlimited transactions.

    CEX.IO BTC Deposit Guide

    Funding a CEX.IO account with Bitcoin (BTC) requires just three steps, with a 0.0001 BTC minimum deposit. The platform supports both QR code and wallet address transfers.

    Step 1 – Access BTC Wallet

    From the top menu, go to Products > Wallet, find Bitcoin (BTC), and click Add Funds. Users seeking lower fees may consider USDT TRC20 deposits.

    CEX.IO Bitcoin deposit method
    Step-by-step view of how users can fund their CEX.IO accounts with Bitcoin through wallet address or QR code transaction

    Step 2 – Generate Address

    On the funding page, confirm BTC, then copy the deposit address or scan the QR code. Ensure your wallet supports the BTC network and meets the minimum.

    CEX.IO Bitcoin wallet address and QR code
    The CEX.IO deposit page displaying a unique Bitcoin wallet address and QR code for transferring funds securely into the exchange

    Step 3 – Verify Status

    Check Transaction History in Wallet. Deposits usually show as Completed within minutes, depending on blockchain confirmations.

    CEX.io Trust Score

    CEX.io TrustPilot
    Almost 90% of CEX.io reviews on TrustPilot are positive (5-star and 4-star)

    User satisfaction is one of the most important topics in this CEX.io review. The platform has garnered great reviews over the course of more than 10 years.

    CEX.io Trustpilot

    4.2/5 based on 23,220 comments

    CoinGecko

    7/10

    CEX.io Crypto Products

    Let's explore the crypto-specific services, such as Crypto staking and cards, that CEX.io has to offer:

    Staking

    Yes

    Yield Farming

    No

    Social Trading

    No

    Liquidity Pool

    No

    Crypto Cards

    Yes

    CEX.IO staking service
    The CEX.IO staking feature where users can lock supported cryptocurrencies to earn passive rewards with flexible conditions

    CEX.io credit cards, powered by Mastercard, are accepted by over 30 million merchants, supporting EUR payments and more than 200 cryptocurrencies.

    CEX.IO bonus

    CEX.IO offers both Trading Bonuses and Staking Promos, each with distinct conditions. Trading rewards are linked to the size of a user’s first spot trade and credited to the Trading Fee Balance, while staking campaigns (e.g., MATIC and ATOM) provide a temporary APY boost through a spin-the-wheel system.

    The table below compares these programs, highlighting reward tiers, eligibility, distribution, and key metrics.

    Promotion

    Reward Structure

    Eligibility & Conditions

    Mechanism / Claim

    CEX.IO Trading Fee Bonus Program

    Up to 1,000 USDC based on first spot trade size: • Any trade: 10 USDC • $500+: 50 USDC • $5,000+: 200 USDC • $50,000+: 1,000 USDC

    New users; onboarding required

    Complete first trade, claim via app notification, credited to Trading Fee Balance

    CEX.IO Spot Trading Bonus

    Up to 1,000 USDC based on trade volume: • Under $500: 10 USDC • Over $500: 50 USDC • Over $5,000: 200 USDC • Over $50,000: 1,000 USDC

    New verified users; ID verification required; availability varies by jurisdiction

    Opt-in, complete first trade, claim reward via app Notification Center

    Polygon Crazy Eights – MATIC Staking Promo

    Spin wheel for 20%–30% APY boost on new MATIC deposits; valid 7 days

    Verified users; min. 10 MATIC; only new deposits/purchases count

    One spin per participant; bonus credited within 7 business days

    Cosmos Big Six – ATOM Staking Promo

    Spin wheel for 50%–200% APY boost on new ATOM deposits; valid 7 days

    Verified users; min. 1 ATOM; only new deposits/purchases count

    One spin per participant; bonus credited within 7 business days

    CEX.IO Trading Fee Bonus Program

    CEX.IO offers new users the opportunity to receive up to 1,000 USDC in trading fee rewards. The bonus is linked to your first spot trade, with rewards increasing based on trade size.

    • Any spot trade: 10 USDC
    • $500+ trade: 50 USDC
    • $5,000+ trade: 200 USDC
    • $50,000+ trade: 1,000 USDC

    To claim the bonus, complete your first trade, tap the notification in the CEX.IO app, and the reward will be instantly credited to your Trading Fee Balance.

    CEX.IO Trading Fee Bonus Program
    Details of the CEX.IO Trading Fee Bonus Program showing how users can earn USDC rewards based on the size of their first spot trade

    All participants are required to finish a short onboarding process after registration.

    CEX.IO Spot Trading Bonus

    CEX.IO provides new users with a sign-up offer of up to 1,000 USDC credited to their Trading Fee Balance after completing their first spot trade. The reward is determined by the trade size:

    • Trade under $500: 10 USDC
    • Trade over $500: 50 USDC
    • Trade over $5,000: 200 USDC
    • Trade over $50,000: 1,000 USDC

    To participate, users must opt in to the promotion, complete their first spot trade, and claim the reward through the CEX.IO mobile application’s Notification Center. Rewards are automatically added to the Spot Trading Fee Balance once claimed.

    CEX.IO Spot Trading Bonus
    Information about the CEX.IO Spot Trading Bonus offering USDC rewards for completing a first spot trade with varying amounts based on trade volume

    All new participants are required to complete identity verification. Availability may vary depending on jurisdiction, and the offer is subject to terms and conditions.

    CEX.IO Polygon Crazy Eights – MATIC Staking Promo

    CEX.IO introduced a limited-time promotion called Polygon Crazy Eights, allowing verified users to boost their MATIC staking APY by spinning a raffle wheel. The increase applied ranged from 20% to 30% APY, valid for a seven-day period after new deposits or purchases of MATIC during the promo timeline.

    Promo Details:

    • Period: November 14 – November 27, 2022
    • Eligibility: Verified users with a minimum balance of 10 MATIC
    • Reward Mechanism: One spin per participant; random APY increase of 20%, 25%, or 30%
    • Distribution: Bonus credited within 7 business days after the staking period ends
    CEX.IO Polygon Crazy Eights MATIC staking promo
    CEX.IO’s Polygon Crazy Eights promo let verified users spin a wheel for a 20%–30% MATIC staking APY boost

    MATIC Staking Metrics (at promo launch):

    • Total Staking Assets: $42,200,000
    • Paid Rewards: $465,000
    • Clients: 25,000+
    • Next Reward Date: December 2, 2022

    Participation was restricted in jurisdictions where staking is not supported, includingHawaii, New York, and West Virginia .

    CEX.IO Cosmos Big Six – ATOM Staking Promo

    CEX.IO launched the Cosmos Big Six promotion in October 2022, offering verified users the chance to increase their ATOM staking APY by up to 200% through a spin-the-wheel mechanism. The reward boost applied for a period of seven days after new deposits or purchases of ATOM.

    Promo Details:

    • Period: October 3 – October 16, 2022
    • Eligibility: Verified users with a minimum balance of 1 ATOM
    • Reward Mechanism: One spin per participant; staking APY boost of 50% to 200%
    • Distribution: Bonus credited as a separate payment within 7 business days after the staking period
    CEX.IO Cosmos Big Six ATOM staking promo
    CEX.IO’s Cosmos Big Six promo let verified users spin a wheel for a 50%–200% ATOM staking APY boost over 7 days

    ATOM Staking Metrics (at promo launch):

    • Total Staking Assets: $42,200,000
    • Paid Rewards: $465,000
    • Clients: 25,000+
    • Next Reward Date: November 2, 2022

    The promotion was available in all supported jurisdictions, with exceptions including Hawaii, New York, and West Virginia. Terms and conditions were subject to change at the discretion of CEX.IO.

    CEX.io Exchange Support Channels

    The company offers support mainly through online chat.

    CEX.IO customer support
    The CEX.IO support section providing assistance through live chat, email, and help center resources for users of the exchange

    While the working hours are not specified on the official website, 24/7 support is guaranteed by using a Chatbot.

    Email

    support@cex.io

    Live Chat

    Available on the official website and application

    While there is no phone support, the exchange's London headquarters underscores physical legitimacy and accessibility for escalated concerns.

    CEX.io Earn Programs and API Service

    While the ecosystem doesn’t offer copy trading, it provides a robust API service and multiple earn programs.

    • Staking: Available on SOL, AVAX, POL, XTZ, TRX, ADA, ZIL, ATOM, DOT, FLR, KSM, AVAX, ONT, and KAVA with rewards up to 30%
    • Savings: Available for 16 coins, such as BTC, USDT, and USDC, with rewards up to 5%
    • API: WebSocket and REST protocols with 24/7 access to the spot market supported by platforms like Shrimpy.io, Alpha Bot, and Coinigy
    CEX.IO API access
    The CEX.IO API service enabling traders and developers to integrate automated strategies, connect trading bots, and access market data securely

    CEX.io Exchange Prohibited Countries

    CEX.IO offers services in over 220 countries and territories; however, access is restricted in high-risk jurisdictions, including Iran, North Korea, Syria, and more.

    • Afghanistan
    • Belarus
    • Canada
    • The Democratic Republic of Congo
    • Cuba
    • Guam
    • Guinea Bissau
    • Haiti
    • Honduras
    • Iran
    • Iraq
    • Japan
    • Lebanon
    • Libya
    • Mali
    • Myanmar
    • Nicaragua
    • North Korea
    • Palestinian Territory
    • Puerto Rico
    • Russian Federation
    • Singapore
    • Somalia
    • South Sudan
    • Sudan
    • Syria
    • United States Virgin Islands
    • Venezuela
    • Yemen
    CEX.io Restricted Countries
    CEX.io doesn’t accept new clients from the UK, and it only offers services in the US states in which it holds MTLs

    CEX.io Comparison Table

    Here's a table comparing CEX.io features and services with three popular crypto exchanges:

    Parameters

    CEX.io Exchange

    Gate.io ExchangeBitget ExchangeKucoin Exchange

    Number of Assets

    166+2800+10000+700+

    Maximum Leverage

    1:101:1001:1251:100

    Minimum Deposit

    $5Varies by Payment Method$15$1

    Spot Maker Fee

    0.0% - 0.15%From -0.005%0.10%From 0.005%

    Spot Taker Fee

    0.01% - 0.25%From 0.025%0.10%From 0.025%

    Mandatory KYC

    YesYesYesYes

    Futures Trading

    NoYesYesYes

    Mobile Application

    YesYesYesYes

    Fiat Payment

    YesNoYesYes

    Staking

    YesYesYesYes

    Copy Trading

    NoYesYesNo

    Writer's Opinion and Conclusion

    CEX.io provides BTC/USDT, ETH/BTC, and 32 more trading pairs in its margin market.

     It has listed 160+ coins and offers CeDeFi swaps with zero gas fees utilizing the Wigwam Web3 wallet.

    A great trust score of 4.2 on TrustPilot, integration with MetaMask wallet, and staking services on 14 cryptocurrencies are some of the strong points of CEX.io exchange.

    The lack of a Futures market and copy trading services are its main weaknesses.

    FAQs

    Is CEX.io safe to use?

    The exchange has a strong regulatory status in America and Europe. It also implements various security measures, including cold storage and SSL encryption.

    What cryptocurrencies can I trade?

    The platform offers more than 160 coins and 450 trading pairs.

    Does CEX.io offer margin trading?

    You can trade more than 35 trading pairs with leverage options of up to 1:10.

    What are the maker and taker fees?

    Fees range from 0.00%–0.15% (maker) and 0.01%–0.25% (taker), depending on monthly trade volume (16 user tiers).

    Does CEX.io offer staking or savings?

    Yes, CEX.io provides staking rewards up to 30% and savings interest up to 5% on coins like USDT, SOL, and ADA.

    What is the minimum deposit?

    The minimum deposit is 5 USDT, or $20 for most fiat options like Visa/MasterCard and PayPal.

    What countries are restricted?

    CEX.io restricts access in 30+ high-risk jurisdictions, including Iran, North Korea, Russia, and Canada.

    Is KYC mandatory for CEX.io users?

    Yes, identity verification is required, including address proof, biometric scan, and document upload via the mobile app.

    How does the user level system affect trading fees?

    CEX.io has 16 user levels; higher volumes lead to lower fees—down to 0.00% maker and 0.01% taker for top tiers.

    What leverage options are available?

    Margin traders can access leverage up to 1:10 with BTC and USDT as base currencies in 35 trading pairs.

    What security measures does CEX.io use?

    CEX.io ensures security with 2FA, cold wallets, SSL encryption, and DDoS protection. It follows PCI DSS standards.

    What trading platforms and tools does CEX.io support?

    CEX.io integrates Trading View, mobile apps (iOS/Android), Wigwam Web3 Wallet, and offers full API access.

    What are the deposit and withdrawal fees?

    Fiat deposit/withdrawal fees vary by method—up to 4.99% on cards, €2.99 for SEPA, and $50 minimum for SWIFT.

    Can I use a credit card to buy crypto on CEX.io?

    Yes. CEX.io was thefirst exchange to support credit card BTC purchases in 2014 and still accepts major cards.

    Are crypto debit cards available on CEX.io?

    Yes. CEX.io offers Mastercard-powered debit cards, usable globally at over 30 million merchant locations.

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